Frequently Asked Questions
Everything you need to know about shopping and consigning with us.
How do you ensure the quality of your items?
Every item submitted to Back on the Racks undergoes a rigorous multi-point inspection. We only accept gently used, high-quality pieces that are free from stains, odors, or significant wear to ensure you receive a product that feels like new.
What is your return policy?
Due to the unique nature of consignment and our commitment to our individual consignors, all sales are final. We encourage you to review all photos and descriptions carefully before making a purchase.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our facility.
Can I consign my own items with you?
Yes! We are always looking for premium brands and unique styles. Please visit our 'Sell With Us' page to view our current acceptance criteria and to schedule a drop-off or request a mail-in kit.
Are the items authenticated?
Absolutely. For luxury handbags and high-end designer accessories, we use professional authentication services to verify every piece before it is listed for sale, guaranteeing 100% authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.